Terms of service.
FlowTech Tankless β Terms & Conditions of Service
Effective Date: July 30, 2025
Applies To: All water heater flushing services booked through FlowTech Tankless, including both tanked and tankless systems.
βΈ»
1. Service Scope & Performance
FlowTech Tankless provides preventative maintenance through water heater flushing services intended to remove sediment, scale, and mineral buildup. Our services do not include system repairs, parts replacements, or full diagnostics unless otherwise agreed upon in writing.
We service major water heater brands such as Rinnai, Navien, and others commonly found in Middle Tennessee homes.
βΈ»
2. Appointment Scheduling & Cancellations
Clients may book appointments online via our scheduling platform. Once confirmed, appointments are secured for the designated time.
β’ Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
β’ Missed or last-minute cancellations may incur a $50 cancellation fee at our discretion.
We reserve the right to reschedule appointments due to unforeseen conditions such as inclement weather, safety concerns, or equipment failure.
βΈ»
3. Payment Terms
Payment is due in full at the time of service. We accept major debit and credit cards through our secure online invoicing platform (Jobber).
If payment is not received upon service completion, late fees may apply and future appointments may be declined until the balance is resolved.
βΈ»
4. Liability & Warranties
FlowTech Tankless takes every precaution to deliver high-quality service with care and professionalism. However:
β’ We are not liable for existing damage, manufacturer defects, installation issues, or system failures unrelated to our flushing service.
β’ Clients acknowledge that aging or neglected systems may reveal issues post-flush (e.g., leaks, worn parts) for which FlowTech Tankless is not responsible.
We do not offer any extended warranties unless expressly stated in writing.
βΈ»
5. Satisfaction Guarantee
Your satisfaction is our priority. If you believe our service fell short of expectations, please notify us within 3 business days of your appointment so we can promptly address the issue.
βΈ»
6. Contact & Communication
By booking our services, you consent to receive appointment reminders and follow-ups via email and/or SMS. You may opt out at any time.
For service questions or to reschedule:
π§ flowtechtankless@gmail.com
π (843) 642-0537
βΈ»
FlowTech Tankless is licensed and insured in the state of Tennessee. Locally owned and operated, proudly serving Hendersonville, Gallatin, Mt. Juliet, and surrounding communities.